Privacy Policy
Last updated: March 2026
1. Who We Are
TL Collectables is an Australian-based online collectables store operated from Sydney, NSW. This privacy policy explains how we collect, use, and protect your personal information when you use our website.
2. What We Collect
When you submit an enquiry or contact form on our store, we collect your name, email address, and the content of your message. We also record the IP address associated with each form submission for security and rate-limiting purposes.
We do not use tracking cookies, analytics services, or any third-party advertising scripts on this website. We do not collect any information about you beyond what you voluntarily provide through our contact forms.
3. How We Use Your Information
The information you provide is used solely to respond to your enquiry, process a potential sale, and communicate with you about your purchase (including providing postage quotes, payment details, and tracking information). Your IP address is used only for rate-limiting to prevent abuse of our contact forms.
4. How We Store Your Information
Your enquiry details are stored in a database on our web server and also delivered to us via email. We take reasonable steps to protect this information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all connections.
5. Who We Share Your Information With
We do not sell, trade, or share your personal information with any third parties. Your details are used only by TL Collectables for the purposes described above. The only exception would be where we are required by law to disclose information to a government authority.
6. How Long We Keep Your Information
Enquiry records are retained for as long as they remain useful for managing orders and customer communication. Rate-limiting data (IP address and submission count) is automatically purged after 7 days. If you would like your enquiry data deleted, contact us and we will remove it promptly.
7. Your Rights
You have the right to request access to any personal information we hold about you, to request corrections, or to request deletion. To exercise any of these rights, please contact us through the store's contact form or email us directly. We will respond within a reasonable timeframe.
8. Third-Party Links
Our store may contain links to external websites such as eBay or Facebook. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.
9. Changes to This Policy
We may update this privacy policy from time to time. The "Last updated" date at the top of this page will be revised accordingly. Continued use of the store after changes constitutes acceptance of the updated policy.
10. Contact
If you have any questions about this privacy policy or how we handle your personal information, please get in touch through the Contact Us form on the store, or email us directly.